Why Choose Us
FAQ
Does Base Flooring Supply Flooring?
Yes, we provide a comprehensive range of flooring products. Clients are invited to utilize our complimentary sample service, which allows you to review and evaluate a curated selection of flooring samples prior to making a purchasing decision. Should you require additional time or assistance, one of our experienced flooring specialists is available to guide you through each phase of the process—from selecting the most suitable product for your project to ensuring a seamless installation.
Is a site inspection necessary in order to obtain a quotation?
For the most accurate quote, we recommend scheduling a FREE on-site evaluation. However, we also provide free online estimates and consultations when this is unattainable. Contact us to arrange a complimentary measurement and quote with our flooring specialists—whether you’d like an in-person visit or want to submit digital plans for residential, commercial, or industrial projects. Our installation team will carefully check both material moisture levels and environmental humidity to ensure our recommendations are tailored to your specific requirements.
Is it possible for the quoted price to change after preparation has commenced?
Selecting flooring with our specialists is an efficient and economical process. However, certain unforeseen preparation requirements may influence the final cost. As each installation presents distinct circumstances, any modifications will be communicated transparently from the beginning to ensure your full understanding.
Should I remove all furniture and appliances, or will Base Flooring manage this process?
Every project and client has unique requirements. Unless stated otherwise, Base Flooring includes the removal and replacement of furniture in your customised quotation, which may influence the total cost. Certain clients opt to remove personal belongings themselves prior to installation in order to minimise the risk of accidental damage. For additional information, please consult one of our flooring specialists.
How long will the job take to finish?
This is essential information, and we will confirm and communicate the timeline prior to the start of installation. Understanding the schedule enables effective planning. We will provide updates at each stage of the project, including product lead times and delivery schedules, duration of acclimation periods, and notification of any days required for products to dry or settle as necessary.
How can I leave a review for Base Flooring?
We invite you to share your feedback through the Google link provided following the completion of your floor installation. Alternatively, you may leave a review on Facebook, Instagram, or TikTok, or recommend our services to your family or friends. If you choose to post photos, please tag @basefloors so we can view how much you love and are enjoying your new floor transformation.​​
If I have previously purchased my flooring, is it possible to engage Base Flooring for installation services only?
If you have already sourced your flooring materials elsewhere, Base Flooring is pleased to offer installation-only services, ensuring your chosen product is expertly fitted to the highest standards. Our experienced team handles every project with professionalism and care, coordinating closely with you to achieve a flawless finish that complements your space. Whether you require a straightforward installation or have specific requirements, we are dedicated to delivering reliable and efficient service, so you can enjoy the benefits of quality flooring without compromise.
How should I maintain my new floors?
We recommend consulting the manufacturer for specific care instructions. If you require further assistance, please contact one of our flooring specialists today.
Base Flooring is recognised as an industry leader, deeply committed to delivering quality service. You can be confident that your project will be managed with the utmost professionalism by our team.