“Personal Information” means information or an opinion that identifies an individual. Examples include:

• Names

• Addresses

• Email addresses

• Phone numbers

We may collect Personal Information in various ways, including:

• Direct interactions (in person, by phone, email, or correspondence)

• Through our website: www.baseflooring.com.au

• From publicly available sources

• From third parties (with your consent or as permitted by law)

• Cookies and Tracking Data (our site uses cookies and similar technologies for analytics tracking visitors' interactions/ engagement and improving our services. 

•  Usage Data: Information such as pages visted, time spent on the site, and device/ browser type.

No personally identifiable information is collected through cookies unless voluntarily provided by you. 

Cookies help us to: 

- Analyse website traffic and performance

- Understand user preferences

- Tailor content and improve functionality 

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Some cookies are essential for the website to function, while others (such as analytic or marketing cookies) are optional and require your consent.

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We do not guarantee the privacy practices of linked websites or third-party providers.

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We collect your Personal Information for purposes including:

• Providing products and services to you

• Communicating with you about your purchase or enquiry

• Sending marketing and promotional information (you can unsubscribe at any time)

We may also use your Personal Information for related secondary purposes where you would reasonably expect such use or disclosure.

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We may use trusted third party services (such as Google Analytics) which place cookies to help us understand our website traffic and user behavior. These third parties are contractually obligated to protect your data.​

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When you first visit our website, you will see a cookie banner that allows you to:

- Accept all cookies

- Reject Non-Essential cookies

- Customise your cookie preferences

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You can change your consent at any time by visiting the Cookie Settings link. ​

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Data Retention and Protection

- Cookies are retained according to their defined lifespan or until you clear them.

We implement reasonable security measures to protect your data from unauthorised access. 

“Sensitive Information” includes details such as racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, criminal record, or health information.

We will only use Sensitive Information:

• For the primary purpose for which it was collected

• For directly related secondary purposes

• With your consent, or where required/authorised by law

Your Personal Information may be disclosed:

• To third parties with your consent

• Where required or authorised by law

We take reasonable steps to ensure your Personal Information is protected from misuse, loss, unauthorised access, modification, or disclosure.

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When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. Most information is stored in client files, which we are required to keep for a minimum of 7 years.

You may request access to, or correction of, the Personal Information we hold about you. Requests must be made in writing.

• Access is free of charge, although an administrative fee may apply for copies of records.

• Identification may be required before we release any information.

We aim to keep your Personal Information accurate and up to date. Please contact us as soon as possible if your details change, so we can update our records.

​This Privacy Policy may change from time to time. Updates will be published on our website.

If you have any questions or concerns about this Privacy Policy, or wish to make a complaint, please contact us:

Base Flooring Pty Ltd

📧 admin@baseflooring.com.au
📞 0406 649 877 | 0400 228 930